Frequently Asked Questions

Will I Receive a Tracking Number for My Order?

Yes, you will be emailed a tracking number from FedEx, UPS or DHL Express.

 

When Will I Receive My Item(s)?

1-5 business days. Check out our shipping policy in detail here.

 

Where Are My Item(s) Coming From?

They will be shipped directly from one of our reputable dealers in Sweden, Finland, Estonia, Italy, Germany, the United States, and North Macedonia.

 

Will My Item(s) Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

 

Do You Accept Returns?

We do accept returns within 14 days of delivery. If you want to return the order for a change of mind or because you chose the wrong size/product, you will be charged for the return shipment. If you want to return the order because we have sent the wrong size/product or because the product is damaged, we will pay for the return shipment and no restocking fee will be charged. Check out our refunds and returns policy in detail here.

 

Will My Item(s) be Authentic?

Yes, all items we sell in our store come with the assurance of 100% AUTHENTICITY. They will arrive with original tags and boxes. We are able to offer such deep discounts to our customers because our items are either from past seasons, discontinued or we buy them in bulk through our exclusive partnership with designer brands and authorized dealers around the world. Read more about our authenticity guarantee here.

 

Still Have Questions?

If you have any other questions, please contact us via live chat or email; support@newyorkfashionweekly.com and we will do our best to assist you.